Shipping & Returns

Free & Flat Rate Shipping Details

US orders

• Free standard shipping

• Applies to the continental US and Hawaii orders only

 

Shipping services used for free standard shipping will be determined by the Yetzer Studio team.

International orders

• $9.99 flat rate shipping

Shipping services used for international flat rate shipping will be determined by the Yetzer Studio team.

 

Fulfillment & Shipping Details

 

The fulfillment time average is 2–7 business days.

 

For US orders, the average shipping time is 5 business days depending on the delivery destination.

For international orders, your order will most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method.

International shipping rates do not include any taxes, duties, or fees that may be due upon delivery. All additional fees are responsibility of the buyer. Customs charges and other applicable fees are determined by the receiving country. Yetzer Studio has no control over these fees and charges, nor can we advise what the final cost may be. This will be determined by the regulations of the receiving country. All additional fees are responsibility of the buyer. In the event the item(s) are shipped as you requested, and you choose not to accept delivery and/or pay the receiving country’s customs charges and applicable fees, the item(s) will be returned to Yetzer Studio at your expense.

For shipping assistance to a country outside of the United States, please 917.382.0830 or email info@yetzerstudio.com. Customer service is available Monday through Friday from 9:00AM–5:00PM EST.

 

Return Policy

If you have questions about your order, including a return, refund, exchange, or defective or damaged item(s), please contact us and reference your order number at info@yetzerstudio.com or call 917.382.0830. Customer service is available Monday through Friday from 9:00AM–5:00PM EST.

Please contact us within ten days to return the merchandise for a full refund or exchange of equal or greater value. For an exchange of greater value, the customer will pay the difference in price and any additional costs. To return or exchange an item, please include your order information in the package and ship to:

 

Yetzer Studio

Attention: Web Order Returns

PO Box 323

Ardmore, PA 19003

917.382.0830

To be eligible for a refund or exchange, the item(s) must be unused and in the original packaging. Clothing cannot be washed or worn to be eligible for return or exchange. We will refund your credit card within 10 business days from the date the item was received. We are unable to refund shipping costs unless your item(s) were damaged upon arrival.